MyRebornBabyDolls

RETURN AND EXCHANGE POLICY

Address Changes

If you need to change the shipping address, please send us an email with your order number, the current shipping address, and the address that you would like to change it to. We can change the address up until your order leaves our facility!

Damaged Items

If the product arrives defective, Please contact yourservice97@gmail.com with a picture of your item and order number. We will reply you within 24 hours.

If your product has quality problems,we will be able to replace the product for you. Please fill out our contact form and include a picture of your item explaining the issue and your order number, and a member of our team will be able to assist you.

 

Product Image Disclaimer

Please note that although we make every effort to photograph our products accurately and describe them in detail, we cannot guarantee every photograph in production will accurately depict the actual color of the merchandise due to changes in screen resolution. Please contact us with any questions about the color, material, or size of any item before purchasing.

Cancellations/Returns

Once the payment of the order has been checked,we will start to ship within 48 hours.I don't accept cancellations.But please contact us if you have any problems with your order.

If you would like to return your product,you may be responsible for return shipping costs.Please send us an email with your order number and an image of the product you received and our team will be able to determine the status of your return based on the information provided.

 

All refunds will be credited for the original amount paid, less shipping fees, discounts on personalized items, except in the case of an incorrect shipment. Once your return has been processed, you will receive a confirmation email; please note that it may take an additional 7-10 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement.

Exchange & Return

My goal is to make sure you're 100% satisfied with your purchase. I do not however accept returns unless there are quality issues. All sales are final. Please contact us if you have any problems with your order.